FAQs


WHERE ARE YOU BASED?

We’re happily based in Rotterdam – the metropolitan center of The Netherlands.

 

HOW DOES SHIPPING WORK?

Lavish & Delight partners with global merchants and artisans in order to provide you with the most interesting products at amazing prices. This means that your order is shipped from global areas such as India, Tibet, Thailand, China etc. via our partnership with trusted post order companies such as USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way (please email us for tracking).

We offer international shipping so no matter where you are, you can buy from us!

 

THE TRACKING DETAILS FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you’re buying from outside the U.S. (Particularly in Canada), your country’s customs department may decide to hold your items at the border. This is temporarily and often without explanation! Please note that Canada’s customs department takes a particularly long time to resolve these holds. This occurrence is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your item immediately.

Note: if for some reason your order is never released by customs, we’ll send you a replacement!

 

WHAT IF I NEED TO RETURN SOMETHING?

Don’t worry! Contact us right away and we’ll help guide you through the process.

 

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we’ll get back to you as soon as we can.